Contact Fastpay Casino Support | 2026 Guide

We run support every hour of every day, so you never have to wait for office hours. Live chat is the fastest option for anything urgent, like a stuck deposit or a login problem. Email suits longer or document-heavy matters, such as verification or a detailed payment query. Our Telegram channel is handy for general updates and announcements. Players on our VIP programme also get personal support through email, Skype and messengers. The panel beside this text lists every channel currently open to you, so you can jump straight in.

A little detail up front saves a lot of back-and-forth. Please give us your username and the email address registered on your account, plus a short description of what happened and when. If a payment is involved, add the transaction ID, the method you used and the amount. Screenshots help enormously, whether it's an error message, a game screen or a bonus page. Never send your password or full card number; we will never ask for either. The clearer your message, the sooner we can sort it out.

Live chat is designed for quick replies, and you will usually be connected with an agent without a long queue. Email takes a bit longer because we want to give each case proper attention, particularly when it needs a review by our payments or verification colleagues. Busy periods, such as weekends and big promotional days, can stretch things slightly. If your matter needs investigation, we'll tell you what we're checking rather than leave you guessing. Sending the same request through several channels at once can slow us down, so one message is plenty.

Signing up involves confirming your email or mobile number, completing your personal details and verifying your phone. We may also ask for identity documents before processing withdrawals, which is a standard KYC step that protects you and us. If a document is rejected, tell us and we'll explain what's needed. We keep to a one-account-per-person policy, so contact us before opening anything new. Forgotten passwords, changed details and closure requests are all handled here. Please note that availability of some games and offers can vary for players in Australia.

We accept Visa, Mastercard, Maestro, Skrill, Neteller, ecoPayz, Bitcoin and bank transfer. Withdrawals via e-wallets and Bitcoin are often quick, while cards and bank transfers naturally take longer. The minimum withdrawal is €20, and limits depend on the method and your VIP level. If a payout looks late, check that your verification is complete, then contact us with the transaction ID and payment method. We'll trace it and update you. For bonus queries, mention the offer name and your deposit date so we can review the terms with you.

If something hasn't gone right, tell us first. Write to support with the full story, your account details and any evidence, and ask for the case to be escalated to a senior team member. We'll review it fairly and explain our decision in plain language. If you remain unhappy after that, you may take the matter to the licensing body that oversees us, Antillephone N.V., under the Curaçao licence. Keep copies of your correspondence, as they strengthen any formal complaint. We'd always rather resolve things with you directly.

Gambling should stay enjoyable and within your means. You can set deposit limits or take a cooling-off break from your account, and our team can help you put either in place. If you want a longer break or to self-exclude, contact us and we'll act on the request promptly and confidentially. If gambling is causing you stress, debt or worry, please speak to a support service in Australia, such as Gambling Help Online, or talk to someone you trust. Play only with money you can afford to lose, and only if you are 18 or over.